FAQs

FTTH stands for Fiber to the Home. It is a technology that uses OFC to provide a broadband connection. It provides ‘always-on’ Internet connection that is automatically established once the PC and Media Converter are switched on and instant log-in procedure is completed.

Fixed Wireless Broadband Services refers to a technology that uses Radio Frequency (RF) to provide broadband connection. It also is an ‘always-on’ connection that is automatically established once the PC and Wireless CPE (Client Premise Equipment) are switched on and instant log-in procedure is completed

‘Always-On’ means that the broadband sets up a permanent connection to the Internet that lets you access the Internet as soon as you switch on the computer and the CPE and do an instant log-in with your user name and password. There will be no separate Internet telephone call charges

Upstream refers to the bandwidth for traffic from the end user PC to the Internet while downstream refers to the bandwidth for traffic from internet to the end user. For Internet surfing, the downstream traffic is much more than upstream traffic.

When the information flows from somewhere e.g. a web-page or a site to your PC you are “downloading”. On the other hand, when you send information e.g. request for a web-page, you are “uploading”.

This is perfectly fine since we download (browsing, downloading clips, music etc) much more than we upload (a website address, a few clicks etc)

A cap is a limit imposed by service providers on certain plans which determine how much data you can download over a certain time period.

A connection speed relates to how quickly your internet connection can send and receive data over the internet.

To connect to Skytelecom Broadband Services you need a CPE to be installed at your home/business. On your PC you should have a Network Interface Card (LAN Card) installed.

Once your connection comes through, an engineer will visit and complete the installation for you.

You can register online here. Or can visit CSC. Once you register our customer care will get in touch with you for further processing.

After the sign up procedure, your new connection will be setup in 4-5 working days.

We have a 24/7 Telephonic customer support center. Your complaint will get registered and a ticket will generate against your complaint. An SMS will be sent to your Mobile phone regarding the status along with your ticket number.

After our Technical team resolves your complaint, an SMS will be sent to your phone. Besides, our support team will call on your phone to confirm the status of the complaint.

We have a Bill recovery team at your disposal. They will collect monthly bill from your doorstep or you can visit Customer Service Center for payment of bill.

You will be required to visit/call at your Customer support center. Or you can email us at Support@skytelecom.com.pk

In case you move, Skytelecom Broadband Connection can be shifted to the new location subject to availability of broadband services in that area and payment of shifting charges.

When you are connected to the Internet, your PC is allocated an IP (Internet Protocol) address to identify it to the outside world. There are two types of IP addresses, dynamic and static. Dynamic IP changes from session to session while static always remains same.

You can get a Static IP or IP-Pool for your internet Connection. The procedure is simple. You will visit our Customer support Center along with your original and Photocopy CNIC.

No.

You would need a Router having a WAN port which will connect with the LAN port of Sky Telecom Router Device. We will get you configure device with Static/Dynamic IP configuration.

Having a secure modem reduces the possibility of any potential online threat and also secures the data on your computer/devices. Secure your internet connection and stay tension free!

If someone hops on to your wi-fi, then there is more at stake than just checking e-mails or streaming videos. This person can intercept all the data flowing in and out of your network. To prevent any unauthorized use, use a sufficiently strong password. A strong password consists of at least eight (8) characters (and the more characters, the stronger the password) that are a combination of letters, numbers and symbols (@, #, $, %, etc.). Passwords are typically case-sensitive, so a strong password contains letters in both uppercase and lowercase.

To Change your password please Call Help Line 051-8252525.

When multiple devices like smartphones, tablets, PCs, laptops, HDTVs are latched on to a single Wi-Fi, the data consumption significantly increases. Be aware of the devices connecting to your Wi-Fi and turn off the Wi-Fi on the device when not in use as most apps and a lot of websites keep consuming data, even when you are not using them.

A: Our service works with most types of PCs and laptops including Macs. Call our customer service department at 888-855-9036 if you think you have an unusual configuration.

A: No, we support standard mail and browser settings. For browsers, we recommend using Microsoft Internet Explorer 7, Mozilla FireFox or Apple Safari. For e-mail, we suggest using ones currently built with your system. For example: Windows Mail, Outlook Express or Apple Mail. Of course, you may also use external third party email providers like gmail, hotmail, yahoo, etc.

A: We offer higher bandwidth options that are usually more appropriate to multi user commercial environments.